Xel-Ha Park All-Inclusive Tour from Cancun & Playa del Carmen

For a full refund, cancel at least 24 hours before the scheduled departure time.

• Not recommended for travelers with spinal injuries

• Not recommended for pregnant travelers

• Not recommended for travelers with poor cardiovascular health

• Suitable for all physical fitness levels

• Is mandatory to send your ID Screenshot driver license this is to elaborate your official boarding pass

• Children over 4.5 ft but under 12 years of age must show an ID to verify their age as well.

• It is not possible to make a date change the same day of your visit.

• Smoking Control: At Grupo Xcaret we comply with government regulations by offering smoke-free and emission-free spaces. For smoking, we have designated exclusive areas restricted for minors, pregnant women, senior citizens, and people with cardiovascular and pulmonary health problems.

• The only official ID accepted to enter the park is a valid passport. The document must be presented physically, not in a digital copy.

• **Important Information – Please Read Before Booking** To issue your **official boarding pass** and complete the required verification process, the **lead traveler (the person who made the booking and whose name appears on the reservation)** must provide a **clear photo of a valid government-issued photo ID or driver's license** immediately after the reservation is confirmed. This requirement is **mandatory for all reservations without exception**. The verification process helps protect cardholders from unauthorized transactions and prevents fraudulent purchases. **Please note:** the **green Viator ticket/voucher is only your proof of purchase. It is **not** your official boarding pass and cannot be used for park admission. Your official boarding pass will be issued only after the required ID has been received and successfully verified. On the day of your visit, the lead traveler must present the **same original ID** at the Xcaret Box Office, where the reservation will be validated before admission. **Reservations cannot be completed and official boarding passes cannot be issued until the required ID has been received and verified.** To avoid delays, please send your ID as soon as possible after booking.