2-Day Combos Offers: Xcaret, Xel-Há, Xplor & Chichén Itzá

For a full refund, cancel at least 24 hours before the scheduled departure time.

• Wheelchair accessible

• Public transportation options are available nearby

• Suitable for all physical fitness levels

• It is recommended that your wear comfortable shoes and clothing. Bring a bath towel and bathing suit for water activities.

• This package does not include any extra activity such as swim with dolphins, stingray encounter, swim with sharks, swim with manatee, sea trek, snuba, etc.

• Note: take the 2 selected tours within 15 days of each other (1 tour per day)

• Note: Chichen Itza and Xplor are not offered on Sundays

• Minimum age for Xplor is 5 years

• Zipline requirements: Minimum height/weight is 4.5 feet (137 cm) or 88 lbs (40 kg); the maximum weight is 300 lbs (136 kg); maximum waist width is 51 inches (130 cm) and leg width 25 inches (65 cm)

• The Voucher schedule is informative.

• The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.

• Tours and days of operation are subject to availability and changes.

• Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat.

• Infants 0 to 4 years are Free of charge.

• Important: Children must be accompanied by an adult all the time.

• If at the time of completing your purchase you do not have the name of the hotel, you must contact the Customer Service Viator staff at least 24 hours prior to the visit to the park to help you to coordinate the pickup with us.

• Please confirm the exact time and meeting point using the message option in your Reservation or contacting Grupo Xcaret.

• All requests for changes, cancellations and/or refunds on bookings must be in the 24-hour or more window prior to the visit date.

• We accept changes in visit dates from one month to the next (valid until the current year and subject to changes in public tariffs). We accept changes of visit dates from one day to another with the restriction of one day before.

• The Mexican authorities responsible for protecting cultural sites respectfully request that visitors to Chichén Itzá Archaeological Zone consider refraining from consuming alcohol or taking drugs that could alter their behaviour.To assist in ensuring the safety and well-being of all, two checkpoints will be in place: one at the hotel pick-up and another before entering the site. In the event that a visitor is under the influence of alcohol or drugs, they will be politely asked to choose another day to visit Chichén Itzá, as long as they meet the conditions for visiting.

• To confirm your exact pick-up time and meeting point, please contact us at least 24 hours before your visit. From Monday to Friday, you may reach us through your reservation messages or by phone. On Saturdays and Sundays, our team is available by phone only to ensure a faster response and better assistance.

• Customer Service Hours: Mon-Fri: 7:00 AM to 8:00 PM | Sat-Sun: 7:00 AM to 4:00 PM.

• Not recommended for travelers with injuries o recent surgeries.